Shipping & Delivery

1. Order processing

Orders are processed within 1 business day of being placed. Orders placed at a weekend or on a public holiday are processed on the next business day.

Processing means picking the order, checking it against the parts list and packing it for transport. Mowers take a little more: they're assembled, filled with oil and test-started before they're packed, so the machine you receive has already been run once.

2. Delivery times

Standard delivery takes 1–2 business days once the order has shipped, depending on where you are.

That's transit time, not total time. Add the processing day to get the full picture: an order placed Monday morning typically arrives Wednesday or Thursday.

Business days are Monday to Friday, excluding public holidays. Carriers don't deliver on holidays, and severe weather can add a day.

3. Shipping fees

Standard shipping is free on all orders within the United States. No minimum order, and no handling fee added at checkout.

The price shown on the product page is the price you pay.

4. Freight delivery on large items

Anything too big for a parcel carrier — a shed kit, a gazebo, a swing set, a riding mower — travels on a pallet with a freight company. That works differently from a normal delivery, and it's worth knowing before you order:

• The carrier calls ahead to arrange a delivery window, usually a few hours wide
• Someone must be present to receive and sign for the pallet
• Kerbside delivery: the driver brings it to the end of your driveway. They don't carry it into the garden or the garage
• It's heavy: a shed or gazebo pallet needs two people and something to move it on, once the truck has gone
• Access matters: a freight truck needs room to stop and operate a tail lift

If access to your address is difficult — a narrow lane, a steep driveway, a long distance from the road — tell us when you order and we'll work out the best approach before the pallet is booked.

5. Order tracking

When your order ships, we email you a tracking number. You can follow it from there.

• Order confirmation arrives immediately after checkout
• Dispatch email with the tracking number when it leaves us
• Account area: tracking is also on your order page if you have an account

If the tracking email hasn't arrived within two business days of ordering, check your spam folder first, then contact us.

6. Delivery requirements

What we need from you

• A correct address: including apartment or unit number. Redirects cost time and sometimes money
• A working phone number: freight carriers call to book a window
• Someone to receive it: an adult signature is required on freight deliveries
• Inspection on arrival: check the packaging over before you sign

Failed deliveries

If nobody is available, the carrier will leave a card and attempt redelivery, or hold the item at a depot. Repeated failed attempts on a freight delivery may incur a redelivery or storage charge from the carrier, which we'd pass on at cost.

7. Damage and loss

If it arrives damaged

1. Note it on the delivery receipt before you sign. This is the single most important step — signing a clean receipt makes a carrier claim much harder
2. Photograph everything including the packaging and the pallet
3. Contact us within 24 hours of delivery
4. Keep all packaging until the claim is settled
5. Don't build or run it if you suspect damage

Damage found later

Some damage isn't visible until a kit is unpacked — a cracked panel three layers down, for instance. Report concealed damage within 72 hours of delivery, with photos, and we'll handle it as a carrier claim.

What happens next

We assess the report, open a claim with the carrier, and arrange a replacement part or a replacement item. We'll tell you which is happening and when — we won't leave you chasing the carrier yourself.

8. Missing parts

On a kit with a few hundred components, it happens. Before contacting us, check the parts list in the manual — hardware is often bagged in a way that makes something look absent when it isn't.

If a part really is missing, send us your order number and the part number from the manual and we'll get a replacement out. You don't need to return anything or start a claim.

Worth doing before you start: lay out and count the parts against the list. Finding a missing bracket at step two is far better than finding it at step twenty with a half-built shed in the garden.

9. Returns

Returns are covered by our Refund & Return Policy. In short:

• Items must be unused and in their original packaging
• Contact us for authorisation before sending anything back
• A structure that has been erected cannot go back as new, and neither can a mower that has been fuelled and used

If something is faulty or arrives damaged, that's a warranty or carrier claim rather than a return — contact us and we'll deal with it directly.

10. International orders

Free shipping applies to orders within the United States only. For orders outside the US:

• Shipping is quoted based on destination and the size of the item
• Import duties and taxes are the customer's responsibility
• Transit takes considerably longer
• Return options are limited

Contact us before ordering from outside the US so we can quote accurately.