Refund & Return Policy

3. How to start a return

4. Items already built or used

A structure that has been assembled, or a mower that has been fuelled and used, cannot be returned. Once a kit is bolted together or an engine has run in the field, the item can't be sold to anyone else as new, and we can't take the loss on a change of mind.

This is not the same as something being faulty. If the item is defective, that's a warranty matter and being used doesn't count against you at all — see section 9.

5. Refunds

Timing

• Inspection: within 2 business days of the item reaching us
• Refund issued: within 2 business days of inspection
• Bank processing: a further 3–5 business days, depending on your bank

We'll email you when the item arrives and again when the refund goes out, so you're not left guessing.

What you get back

• The full purchase price
• Any sales tax charged
• Return shipping — we cover it, so there's nothing to reimburse

How it's paid

Refunds go to the original payment method. If that card has expired or been cancelled, contact us and we'll arrange an alternative. Store credit is available if you'd prefer it, but it's never the default.

6. Exchanges

If you've ended up with the wrong size, an exchange is usually quicker than a return and a fresh order.

• Same conditions apply: the item must be returnable under section 2
• Price difference: pay the difference for a larger item, or we refund it for a smaller one
• Timing: the replacement ships once we've received and inspected the original

Most exchanges are a size change — a shed that turned out too small, or a mower deck too wide for the side gate. Tell us the space, the ground and the narrowest access point and we'll get it right the second time.

7. Damaged or faulty on arrival

This isn't a return, and the 30-day window isn't the relevant limit. Handle it like this:

• Note damage on the delivery receipt before signing. Signing a clean receipt makes a carrier claim far harder to win
• Photograph everything, including the packaging and pallet
• Tell us within 24 hours of delivery, or within 72 hours for damage you only find on unpacking
• Don't build or run it if you suspect damage
• Keep the packaging until the claim is settled

We open the carrier claim and arrange a replacement part or a replacement item. You don't pay for shipping, and you don't chase the carrier yourself.

See our Shipping & Delivery Policy for the full detail.

8. Missing parts

A missing bracket isn't a return. Send us your order number and the part number from the manual and we'll get a replacement out — you don't need to send anything back or start a claim.

Check the parts list first. On a kit with a few hundred components, hardware is often bagged in a way that makes something look absent when it isn't.

9. Returns vs warranty

These are two different things and it's worth knowing which one applies:

Warranty terms vary by product and manufacturer; the manual that shipped with your item is definitive. Mower engine warranties are registered for you at checkout, so we can look up your claim from your order.

If something develops a fault in the first 30 days, contact us either way and we'll route it correctly. You don't need to work out which category it falls in.

10. What can't be returned

• Structures that have been assembled, even partly
• Components that have been cut, drilled, stained or treated
• Mowers that have been fuelled and used
• Blades, belts and filters that have been fitted — a fitted blade is a used blade
• Items ordered specially that we don't normally stock
• Anything missing its manual, fixings or accessories
• Anything modified or fitted with non-standard parts

Unfitted parts in their original packaging are returnable within the same 30 days.

11. International orders

• The 30-day window is the same
• Return shipping is the customer's responsibility — free return shipping applies to US orders only
• Import duties and taxes already paid are usually not refundable by us
• Allow additional time for transit and customs